Refund and Returns Policy
### Introduction
At MSKeysGenuine.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and the procedures to follow.
### Refund Policy
1. **Eligibility for Refunds**:
– Products must be returned within 30 days of the purchase date.
– To be eligible for a refund, your item must be unused and in the same condition that you received it.
– You must provide a receipt or proof of purchase.
2. **Non-Refundable Items**:
– Any software that has been downloaded or activated.
– Any products that have been damaged or altered after delivery.
– Promotional or clearance items.
3. **Requesting a Refund**:
– To request a refund, please contact our customer service team at [contact@mskeysgenuine.com](mailto:contact@mskeysgenuine.com) with your order details.
– We will evaluate your request and notify you of the approval or rejection of your refund.
4. **Refund Processing**:
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
– Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
### Returns Policy
1. **Returning Products**:
– To return a product, please contact our customer service team at [contact@mskeysgenuine.com](mailto:contact@mskeysgenuine.com) to obtain a return authorization and instructions on how to send your item back to us.
– Returns must be postmarked within 30 days of the purchase date.
2. **Shipping Costs**:
– You will be responsible for paying for your own shipping costs for returning your item.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. **Damaged or Defective Items**:
– If you receive a damaged or defective product, please contact us immediately at [contact@mskeysgenuine.com](mailto:contact@mskeysgenuine.com) with details of the product and the defect.
– We will provide instructions on how to return the item and issue a replacement or refund as appropriate.
### Exchanges
1. **Exchanging Products**:
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [contact@mskeysgenuine.com](mailto:contact@mskeysgenuine.com).
### Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
– **Email**: [contact@mskeysgenuine.com](mailto:contact@mskeysgenuine.com)
– **Phone**: +1 (800) 123-4567
– **Address**: 123 Software Avenue, Tech City, TX 75001, USA
Thank you for shopping at MSKeysGenuine.com! We appreciate your business and strive to provide the best customer service possible.